FAQ

ORDERING INFORMATION

How do I order online?

Ordering online is easy and safe.

Our website will walk you through placing an order, but here's a preview.

1.Use our search bar or browse by department to find the item you want.

2.Click on the item you want.

3.Read the information on the product page and choose among available size and customization options for that item.

4.When you're done, click add to cart.

5.You can adjust quantities from the shopping cart.

6.Check your order carefully, then click the Check Out button.

7.Enter your shipping information. Select a shipping type and click Apply to view your order total and then Continue.

8.Enter your payment information and any coupon or gift certificate codes you want to use and then Continue. Your card will not be charged at this step.

9.Check your order carefully, then Submit your order.

Do I have to order online?

We welcome orders by email. You can send your order list to [email protected]

How do I change my order?

You can change or cancel your order at any time before it enters the shipping process. 

Please contact a customer service online chat or send email to [email protected] as soon as possible if you would like  to change or cancel your order.

If you do not receive a response from us by email to confirm the order change, we probably have not made the changes.

We cannot change, cancel, or correct your order in any way after it has entered our shipping process.

What should I do if my order doesn't arrive?

Please contact us if your order does not arrive as expected.

The item might lost on the shipping way. we will reship new package for free.

Do you accept customized teamwear orders?

1.  We welcome team and corporate orders and are pleased to be able to offer volume discounts.         

2.  We realize that your uniforms speak volumes about your team, which is why your on-field image is our primary concern.     

3. Together with our professional staff of artists, your representative will work with you to create the exact personality and look for your team.    

4.  Whether you choose from our collection of house logos, or create your own masterpiece, we will work with you to ensure your team looks as good as they can be.

Can I place an order for my retail business?

 We welcome corporate orders and are pleased to be able to offer volume discounts on our jersey price.

  Please contact us by email at [email protected] 

 We do not function as a wholesale distributor for any of the items we sell. 

Do you charge tax?

We do not charge tax for Non-EU countries when you check out, but your local customs officials will assess taxes before allowing the item to enter your country. 

The carrier will usually pay these fees on your behalf and collect them from you at the time of delivery. 

You are responsible for ALL customs fees, including duties, taxes, brokerage fees, and any other fees, assessed at the border before delivery. 

For European Union Countries the Custom charge 20% or more tax of the order payment.

And we will pay for the tax only charge you 8% of the order payment when you check out.

What should I do if I am missing an item or if I received a defective or incorrect item?

Please accept our apologies if your order was not processed correctly. Just contact us, and we will do our best to correct your order as efficiently as possible. We can usually reship new jersey for free.

How can I make video review get Cash Coupon?

1.Shoot a clear video Over 3 minutes and sincerely describe the details on the item and introduce our website as well as the promotions on our site, and make a review.

 2. The title of the video must be Ace Jersey + item name + Unboxing Video Review.

e.g: Ace Jerseys 22-23 Barcelona home jersey Unboxing Review

3. The Video Description must contain the item link and your Invitation Link.

4. The $12.99 Cash Coupon will be send when your video over 50 views. and over 500 views you will get $6.99 Additional Cash Coupon.